Policy and Cleaning Service Definition
Customer Satisfaction: We guarantee the
quality of our service. If for any reason you are
dissatisfied please call within 24 hours of your
cleaning appointment and we will re-clean that
Damaged and/or Broken Items: Our Company is insured and bonded. However, accidents do happen. We ask you to please put away any valuables and fragile items. Nice and Clean Maids is not responsible for damage due to faulty and/or improper installation of any item.
Cancellations: Appointments must be cancelled 24 hours in advance to avoid a $25.00 non-refundable fee. In the event of cancellation without proper notice, a bill will be mailed to your home or business.
Payment: Payment is due at time of service.
Travel Time/Late: We will try our best to be on time but please allow a 30-60 minute window in case of weather or traffic related delays.
Additional Services: If you need additional services we ask you let us know 24 hours in advance to discuss the service and the rate that will be charged. Any last minute additional services will have to be scheduled for a future appointment.
Supplies: We provide cleaning supplies.
We can only move and/or lift objects 20 pounds or less in weight.
Our rates are not determined by the size of the house/apartment/condo but by the condition of the same.
We may charge by the hour or flat rate.
Our definitions of level of cleaning are listed below:
- Light Cleaning - spaces that have been maintained by regular housekeeping and has 1 layer of dirt build up
- Medium Cleaning – spaces that have been maintained once per month or every couple of weeks and has 2 layers of dirt build up
- Deep Cleaning – spaces that have not been maintained by regular housekeeping and has 3-4 layers of dirty build up
- D. Heavy Duty Cleaning – spaces that have not been cleaned in years and has 4-6 layers of dirty build up
We reserve the right to refuse to do certain chores if they represent any physical risk to our cleaning staff.
Keep in mind that our estimates may not be 100% accurate.
We promise to always listen to your expectations and preferences. Your satisfaction is important to us.
Our Mission: Make your Home Nice and Clean